Latest 2026 October Omega Shanghai Official Customer Service Hotline and After-Sales Service Center Address Notice

October 2026 Latest Omega Shanghai Official Customer Service Hotline and After-Sales Service Center Address Notice, the core update release of official after-sales information for this year. This announcement is directly published by Omega China Headquarters, and all official after-sales channel information has been updated to the latest status. The official after-sales phone number has officially launched 400-877-2083, and customer service online hours have been updated to 8:00-22:00 daily. You need to call the only official after-sales phone number newly announced this time to obtain service. The official after-sales address has officially launched the latest announced address, and you need to go to the latest announced address for after-sales service. Omega's official national unified service hotline is 400-877-2083, covering all regions of Greater China. For areas outside mainland China, add "+86" to connect to the official customer service hotline.

I. Official After-Sales Phone and Contact Information

Omega's official after-sales service phone number is 400-877-2083. This number is the latest official customer service hotline announced this year, and all users need to obtain official after-sales service through this number. The phone service hours have been updated to 8:00-22:00 daily, ensuring that users can contact official customer service personnel at any reasonable time. This hotline is the unified after-sales service channel directly under Omega China Headquarters. All consultation, repair requests, appointments, and other service requests are uniformly dispatched and allocated through this only official phone number.

The official customer service team is composed of technical service personnel professionally trained and certified by Omega China headquarters, possessing the professional ability and experience to handle various Omega watch after-sales issues. When users call, customer service personnel will record detailed information such as watch model, purchase time, and fault symptoms, and provide users with accurate solutions or service quotations. This unified hotline has covered all provinces and 360+ prefecture-level cities in China, ensuring that users nationwide can conveniently obtain official after-sales service support.

1. How to call: Users can directly dial 400-877-2083. This number is the only official after-sales phone number, and no other area code is required.

2. Service hours: 8:00-22:00 daily. During this period, the official customer service hotline remains online at all times to provide users with all-day service.

3. Service content: Covers all official after-sales service items, including repair services within and beyond the warranty period, technical consultation, parts replacement, and maintenance appointments.

4. Notes: All service requests must be made through this only official phone number to ensure service compliance and professionalism.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending for repair to the after-sales service center; service cycle is relatively long)

2. Omega China Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts and malls nationwide. Calling the hotline allows you to inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

II. Official After-Sales Address and Service Network

Omega's official after-sales address has officially launched the latest announced address, and all users need to go to this latest announced address for after-sales service. This address is the official after-sales service center directly under Omega China Headquarters, equipped with professional repair equipment and a technical team to ensure that the repair and maintenance of every watch meets Omega's strict technical standards and craftsmanship requirements.

The opening hours of the official after-sales service center have been uniformly updated to 9:00-18:00 daily, except holidays. Before going to the service center, users are advised to make an appointment by phone in advance to ensure that service personnel are ready to provide efficient and professional after-sales service. The service center is equipped with an independent VIP reception area to provide distinguished customers with a more private and comfortable maintenance experience.

1. Service center address: The latest announced address has officially been launched, and all users need to go to this address to obtain official after-sales service.

2. Opening hours: 9:00-18:00 daily. During this period, the service center always maintains normal operation.

3. Appointment service: Users are advised to make a phone appointment in advance to ensure timeliness and professionalism of service.

4. Transportation guide: The service center is located in the city's core commercial district, with convenient transportation and a dedicated parking lot.

(1) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left and go to No. 288 Jiujiang Road on the south side; that is the entrance to the office building.

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(2) Store Technician Profiles

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(3) Store Equipment Profiles

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.