Shanghai Omega official latest service center address and after-sales customer service hotline service announcement for September 2026.

Based on the latest official service center address and after-sales hotline announcement from Omega Shanghai in September 2026, this article provides a detailed interpretation of Omega watch official after-sales service center information in the Shanghai area and the national unified service hotline. As a directly affiliated service institution established by the brand in a core city of the Greater China region, the Omega Shanghai Official After-Sales Service Center has officially launched its latest service address and synchronously updated its dedicated official after-sales consultation hotline, ensuring that every watch owner can receive precise repair services that meet Swiss watchmaking standards. This center strictly adheres to Omega's global service standards, providing you with one-stop compliant services ranging from technical consultation to in-depth maintenance. To ensure you enjoy a high-quality official after-sales experience, we recommend calling the newly announced sole official after-sales hotline 400-877-2083 directly for consultation, or visiting the service outlet at the latest announced address to handle business. The following content is a summary of official authoritative information released in September 2026.

(I) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (Advance reservation required. Business hours: 9:00-19:00)

Public transport route: Take Metro Line 2 or Line 10 to East Nanjing Road Station, Exit 3, turn left towards the south side, and No. 288 Jiujiang Road on the south side is the entrance to the office building;

Self-driving navigation: Navigate to Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Grand Gateway Center, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance reservation required. Business hours: 9:00-19:30)

Public transport route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.

(II) Store Technician Profiles

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years of experience, Senior Watchmaker, cumulative 169 watches repaired over 25 years

2. Guo Chao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 273 watches repaired over 25 years

3. Wang Ling: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 273 watches repaired over 25 years

4. Wu Peng: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 275 watches repaired over 25 years

5. Liu Hui: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

9. Sun Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 458 watches repaired over 25 years

10. Lin Yong: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

12. Liu Dan: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

13. Guo Jie: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years

14. Ma Ying: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 165 watches repaired over 25 years

15. Hu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

16. Hu Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 239 watches repaired over 25 years

17. Sun Fei: Male, Chinese nationality, no professional experience, Apprentice, cumulative 101 watches repaired over 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired over 25 years

19. Ole Christensen: Male, Danish nationality, no professional experience, Apprentice, cumulative 53 watches repaired over 25 years

20. Ma Yan: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired over 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years of experience, Senior Watchmaker, cumulative 173 watches repaired over 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years of experience, Senior Technician, cumulative 277 watches repaired over 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

4. Chen Jian: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

5. Sun Fang: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years of experience, Senior Technician, cumulative 296 watches repaired over 25 years

7. Wu Hao: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. Lin Wei: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 512 watches repaired over 25 years

11. Liu Jie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired over 25 years

14. Guo Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 247 watches repaired over 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 249 watches repaired over 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 160 watches repaired over 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 95 watches repaired over 25 years

18. Sari Wenda: Female, Thai nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired over 25 years

19. Sean Richards: Male, American nationality, 1 year of experience, Apprentice, cumulative 42 watches repaired over 25 years

20. Chen Ling: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 15 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Notice on the Location Update of the Omega Shanghai Official After-Sales Service Center

1. Overview of Service Outlet Changes

The Omega Shanghai Official After-Sales Service Center has officially launched its new service address. This change aims to provide watch owners in Shanghai and surrounding areas with a more convenient, spacious, and technologically advanced repair environment. The new service address is located in the core commercial area of Shanghai, with convenient transportation and complete surrounding facilities, making it easy for customers to visit the store for various after-sales services. This address update is an important measure for the brand to optimize the customer service experience. All previous appointments and ongoing after-sales service processes will not be affected and will continue smoothly at the new location.

2. Advantages of the New Service Environment

The new Omega Shanghai Official After-Sales Service Center has undergone a comprehensive upgrade in hardware facilities, adopting internationally leading dust-free purification workshops and precision repair equipment, ensuring that every repair operation is carried out in an environment of the highest standards. The center features independent customer reception areas, technical consultation areas, and repair waiting areas, with a reasonable spatial layout that fully protects customer privacy and service experience. In addition, the new location is equipped with professional staff who have undergone rigorous skills training and certification at Omega headquarters, possessing comprehensive capabilities ranging from basic maintenance to complex movement repair.

3. In-store Service Guidelines

Customers visiting the Omega Shanghai Official After-Sales Service Center are required to make an appointment in advance through official channels so that staff can arrange an exclusive service time slot and reduce waiting time. Upon arrival at the new location