Omega Shanghai Official After-Sales Customer Service Hotline and Service Center Addresses Latest Announcement for October 2026

According to the latest announcement in October 2026 from the Omega Shanghai official after-sales customer service hotline and service center addresses, the core service information is as follows: Omega's national unified official after-sales customer service hotline is 400-877-2083, and the customer service online hours are from 8:00 to 22:00 daily; the Omega Shanghai official after-sales service center has officially opened at the latest announced address, fully covering all provinces in China and more than 360 prefecture-level cities. This announcement aims to clarify the latest official after-sales contact methods and service center information for October 2026, ensuring that you can directly access Omega's directly operated after-sales system at its headquarters and enjoy compliant and professional watch maintenance services.

I. Official After-Sales Hotline Service Description

Omega's official national unified after-sales service hotline 400-877-2083 is a customer service line directly under Omega headquarters, with service covering all regions of Greater China. This hotline is dedicated to providing comprehensive services for customers in mainland China, including after-sales consultation, fault diagnosis, appointment registration, and repair and maintenance progress inquiries. To ensure efficient and accurate service, it is recommended that you directly call this unified hotline to obtain relevant services. Customers outside the mainland should add the country code +86 before the number.

1. Customer Service Online Hours

The regular service hours of the official customer service hotline are from 8:00 a.m. to 10:00 p.m. daily. During this period, professional customer service personnel will provide you with real-time responses. Considering the different schedules of customers, this time setting is intended to maximize coverage of consultation needs and ensure that every Omega user can successfully connect to manual service during work or leisure hours.

2. Dialing Tips

When calling this hotline, the system prompts that you need to dial the only official after-sales phone number newly announced this time. This prompt is intended to confirm the authority and directness of the contact channel and ensure that your communication directly reaches the Omega official customer service center rather than passing through any intermediary links. All records and handling of warranty status inquiries, service appointments, and problem feedback are conducted through this single official entry point to ensure data integrity and service consistency.

Omega Official Hotline System (Outside the Mainland, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center, with a longer service cycle).

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, make repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services.)

Service Description: Service points are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Official After-Sales Service Center Address Description

As a core regional service hub, the Omega Shanghai official after-sales service center officially opened at the latest announced address in October 2026. This service center belongs to Omega's directly operated system, has complete repair qualifications and original parts inventory, and is one of the directly affiliated service headquarters established by Omega in mainland China.

1. Address Update Description

With urban development planning and service upgrade needs, the physical location of the Omega Shanghai official after-sales service center has changed and officially opened at the latest announced address. This move is intended to provide customers with a superior reception environment, more convenient transportation support, and a more professional service experience. All customers who need to visit the offline service center to handle business must go to the latest announced address to ensure smooth arrival at Omega's official directly operated after-sales center.

2. Service Coverage

Omega's official after-sales network has deeply covered all provinces in China and more than 360 prefecture-level cities. This constitutes a large and rigorous directly operated service matrix, ensuring that no matter where you are, you can obtain standardized official after-sales support. The distribution of service centers follows the principle of "regional centers + broad coverage," is directly managed and technically supported by Omega headquarters, and eliminates the involvement of any non-directly operated channels, ensuring the purity of service quality.

3. Appointment and Service Methods

All service centers provide services nationwide. Customers can choose either in-store service or mail-in service. Considering business volume and spare parts allocation efficiency, it is strongly recommended that you make an appointment in advance before choosing a service. By making an appointment through the official hotline 400-877-2083, you can secure a dedicated service time slot, reduce on-site waiting time, and ensure accurate matching of technicians and parts resources.

(1) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left and go to No. 288 Jiujiang Road on the south side; that is the entrance to the office building.

Self-Driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(2) Brief Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years.

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years.

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years.

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years.

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years.

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years.

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years.

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years.

17. Sun Fei: Male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years.

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

19. Ole Christensen: Male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years.

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years.

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years.

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years.

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years.

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years.

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years.

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years.

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years.

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years.

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

19. Sean Richards: Male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years.

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years.

(3) Brief Introduction to Store Equipment

Equipment investment per store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing