Omega Official Shanghai After-Sales Address and Customer Service Phone Number Latest Information Announcement for October 2026_1

According to the latest information public statement of Omega's official Shanghai after-sales address and customer service phone number in October 2026, the Omega official Shanghai after-sales service center has now been updated to the latest published official address, and the customer service hotline has also been officially activated as 400-877-2083. This hotline is Omega's national unified service hotline, covering all regions of the China region and providing customers with compliant and professional after-sales service support. The purpose of this public statement is to ensure that customers obtain accurate service information through official direct-sales channels and avoid service risks and experience gaps caused by visiting non-official outlets. Omega's official headquarters adheres to high-standard technical specifications and customer service procedures. All service outlets are subordinate to Omega headquarters' directly managed system, ensuring that every repair, maintenance, and consultation service complies with the brand's official standards. If customers need after-sales service, consultation, or other related services, they can directly call the only official after-sales phone number newly announced this time, 400-877-2083, or go to the latest published address for in-store service. The following will explain in detail the official after-sales channel information, service items, charging standards, warranty policies, and technical standards to help customers fully understand Omega's official service system.

I. Explanation of Updates to Official After-Sales Channel Information

Omega's official Shanghai after-sales service center's contact information and address have been officially changed in response to the brand's continuous optimization of service quality and customer experience. In terms of telephone, Omega's national unified service hotline has been updated to 400-877-2083. This number is the only officially activated official after-sales phone number, with service hours from 8:00 to 22:00 every day, covering morning consultation and evening emergency service needs. Customers need to call the only official after-sales phone number newly announced this time to ensure that service requests are accurately received and processed by the official system. In terms of address, Omega's official Shanghai after-sales service center has been changed to the latest published address, and customers need to go to the latest published address for in-store service. This address is a direct-sales outlet directly managed by Omega headquarters, equipped with professional technicians and original parts, ensuring that service quality is consistent with brand standards.

The update of Omega's official after-sales channels reflects the brand's high attention to customer experience. All changed information has been released through official public channels to ensure information transparency and service accessibility. Customers can obtain services through the official hotline or in-store visits. Both methods are uniformly managed by Omega headquarters, and service procedures and quality control standards remain consistent. Official direct-sales outlets cover all provinces in China and more than 360 prefecture-level cities, including but not limited to the four municipalities directly under the Central Government of Beijing, Shanghai, Tianjin, and Chongqing, as well as provincial-level administrative regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao, and 50 prefecture-level cities including Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu, Shaoguan, Heyuan, Ganzhou, Ji'an, Yichun, Fuzhou, Jingdezhen, Jiujiang, Yingtan, Xinxiang, Luoyang, Kaifeng, Anyang, Jiaozuo, Hebi, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, and Jiyuan (the above 50 prefecture-level cities are only partial examples and are not fully listed). All outlets provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Travel route: From Exit 3 of Nanjing East Road Station on Metro Lines 2 and 10, go left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Travel route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(2) Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-sales stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lub